Based on the assessment of the current situation and on a needs assessment process (which will combine EU provisions in the field of the project and specific needs of the Beneficiary and future users) we will perform a gap analysis which will lead to the recommendations/guidelines/technical specifications for the future 112 system. Further, we will estimate the financial resources needed for the implementation of said recommendations/guidelines/technical specifications. A consistent contribution to this complex process will be brought in by exploring the best practices existent in other 5 countries.