Design of an efficient support system 112 for the Republic of Serbia

Project Funding: Financing Agreement, IPA 2015 National Programme for Serbia
Location: Belgrade, Republic of Serbia and other locations throughout Serbia
Contracting Authority: The European Union, represented by the Delegation of the European
Union to the Republic of Serbia on behalf of and for the account of the
partner country, the Republic of Serbia
Contract Number: 2018/404-222
Direct beneficiary: The Ministry of Interior of Republic of Serbia
TA 112 Serbia - EU and Serbia
TA 112 Serbia - EU and Serbia

The purpose of this project is to advise the authorities from Serbia for the future implementation of the 112 system. Nowhere in this website do we assert that we will implement the 112 system in Serbia within this project but only that we will produce the detailed design of this system, to be used by the Government of Serbia in subsequent actual implementation of the system. As a consequence, any call to 112 in Serbia as a result of the information communicated through this website or project social networking channels will not provide the services of an integrated 112 system.

EU is supporting Serbia in meeting EU standards of safety and security through creating necessary preconditions for the functional establishment of the 112 Emergency Call Number.

The assignment aims to provide the most effective recommendations for introduction of an emergency system 112 and other relevant fields in Serbia

Implementation Chapter 1

Analysis and assessment of the current situation and identification of gaps in the fields of accessibility to emergency services and provision of emergency response services to the citizens, legal framework, human resource management and training, organizational, procedural, quality assurance and management, facility and ITC capacities of relevant emergency services, mission critical communication, connectivity with public telephone networks, eCall, 112 public awareness and other related fields prepared by the Contractor, submitted to the Contracting Authority and approved by both the Contracting Authority and the Beneficiary.

Implementation Chapter 2

Analysis and assessment of the current situation and identification of gaps in the fields of disaster response, emergency management system, public warning and other related fields prepared and approved. This point shall include assessment of possible/potential relationships between Serbian 112 and emergency management systems and official European communications bodies and/or systems: ERCC (Emergency Response Coordination Centre), STESTA (Secure Trans European Services for Telematics between Administrations) and CECIS (Common Emergency Communication and Information System)

Implementation Chapter 3

Assessment and identification of the needs of the Beneficiary in the fields mentioned in Chapters 1 and 2.

Implementation Chapter 4

Preparation and provision of reasoned and competent recommendations/guidelines/technical specifications based on an analysis and assessment of the current situation and on an assessment and identification of the needs of the Beneficiary (Chapters 1,2 and 3), that shall include the design of a cross organisational emergency support system in line with valid EU regulations and best practices across world with all necessary elements such as identification of the relevant stakeholders and their role in the system, procedures for emergency call management, procedures for stakeholders response regarding emergency situation, etc.

Implementation Chapter 5

Provision of reasoned financial estimates for the implementation of the recommendations/guidelines/technical specifications.

Implementation Chapter 6

Organization of at least five study visits to different emergency calll response organizations, that cover territory and population similar to Serbia for representatives of Beneficiary institution and/or its partners.

RESULT 1

Analysis and assessment of the current situation and identification of gaps in the fields of accessibility to and provision of emergency call response services to citizens, legal framework, human resources management and training, organizational, procedural, quality assurance and management, facility and ITC capacities of relevant emergency services, mission critical communication, connectivity with public telephone networks, eCall, “1-1-2” public awareness and other related fields, prepared ans submitted to the contracting authority

RESULT 2

Analysis and assessment of the current situation and identification of gaps in the field of disaster response, emergency management system, public warning and other related fields prepared and submitted to the contracting authority. This point shall include assessment of possible/potential relationships between Serbian “1-1-2” and emergency management systems and official European communications bodies and/or systems: ERCC (Emergency Response Coordination Centre), STESTA (Secure Trans European Services for Telematics between Administrations) and CECIS (Common Emergency Communication and Information System) prepared ans submitted to the contracting authority

RESULT 3

Reasoned and competent recommendations/guidelines/technical specifications based on an analysis and assessment of the current situation and on the assesssment and identification of the needs of the Beneficiary, that shall include the design of a cross organisational emergency support system in line with valid EU regulations and best practices across the world with all necessary elements such as identification of the relevant stakeholders and their role in the system, procedures for emergency call management, procedures for stakeholders response regarding emergency situation, etc. prepared and submitted to the contracting authority

RESULT 4

Reasoned financial estimates for the implementation of the recommendations / guidelines / technical specifications prepared and submitted to the contracting authority

RESULT 5

Increased knowledge by the Beneficiary of different emergency call response organizations in different EU, EEA, candidate countries and/or Switzerland, that cover a territory and population similar to the Republic of Serbia, for representatives of Beneficiary institution and/or its partners carried out

Based on the assessment of the current situation and on a needs assessment process (which will combine EU provisions in the field of the project and specific needs of the Beneficiary and future users) we will perform a gap analysis which will lead to the recommendations/guidelines/technical specifications for the future 112 system. Further, we will estimate the financial resources needed for the implementation of said recommendations/guidelines/technical specifications. A consistent contribution to this complex process will be brought in by exploring the best practices existent in other 5 countries.


Consultancy and professional services company having extensive experience in multinational environments. Since 2011 we were involved in building and managing international organisations in SEE and CEE as well as in Turkey and GCC countries

pmc-expert.comoffice@pmc-expert.com

 

Innoseven have been participating in the implementation of 112 pilot and later Nation-wide project in Lithuania from year 2003. Innoseven Technologies has became an Advisory Board member of European Emergency number Association (EENA) in 2010.

innoseven.lt

 

Spanish consulting firm specialized in the management and implementation of EU funded Projects worldwide. EVOLUXER has a highly specialized staff in the implementation of programmes and projects according to PRAG rules.

evoluxer.com

Through its five divisions ILUNION cover over 50 lines of business, all with the clear goal in mind of offering increasingly more comprehensive services for the clients and to position the company as a global, responsible and quality provider.

ilunion.com

112 Serbia

Unlike a temporary grouping, the Consortium will work as a stable, well-structured and integrated team. At the same time, it will be sufficiently flexible and responsive in order to deliver high quality results.

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